Job Title: WHMCS Administrator
Hosterella LLC is seeking an experienced WHMCS Administrator to manage and maintain our WHMCS console. The successful candidate will be responsible for the day-to-day operation of our web hosting billing and automation platform, ensuring smooth service delivery for our customers.
Responsibilities:
- Manage WHMCS installation, configuration, and troubleshooting
- Administer client accounts, orders, invoices, and support tickets
- Maintain provisioning modules, payment gateways, and add-ons
- Monitor system performance and ensure uptime
- Manage domain registrations, SSL certificates, and hosting accounts
- Handle automation workflows, including suspensions, terminations, and welcome emails
- Liaise with technical support teams to resolve client issues
- Implement security best practices and perform regular backups
Requirements:
- Proven experience with WHMCS administration
- Knowledge of web hosting concepts, including domains, SSL, cPanel/DirectAdmin, and DNS
- Familiarity with PHP and MySQL database management
- Experience with common payment gateways and invoicing
- Strong problem-solving skills and attention to detail
- Good communication skills in English
Additional Information:
- This is a remote position open to candidates in Papua New Guinea, Singapore, Australia, or elsewhere
- Competitive salary offered