Operations Executive Job Description - Complete daily operational tasks such as registration, deposits, withdrawals, reporting, and other operational duties in a timely and accurate manner. - Perform end-to-end Know Your Customer (KYC) processes for both new and existing clients, ensuring all documentation is accurate and submitted promptly. - Conduct risk assessments on clients by evaluating their profiles, geographic locations, and transaction patterns to identify and mitigate potential risks. Classify clients by risk level and apply appropriate due diligence. - Assist in drafting, preparing, and applying procedures, guidelines, and operational documents for both clients and the team. - Assist in issuing notifications regarding any operational policies, changes, or notices. - Support the supervisor in configuring systems according to established procedures and requirements. - Prepare reports and present findings to the supervisor as required. - Respond promptly to inquiries from other departments and clients, providing timely resolutions. - Ensure clients’ information and documents are securely stored within company systems in accordance with established procedures and regulations. - Assist in coordinating and communicating with other teams or departments on operational matters. - Support the finance department with daily deposit and withdrawal reconciliations and follow up on any discrepancies. - Cooperate with the compliance and audit departments by providing required documents in a timely manner. - Take proactive measures to prevent the company’s involvement in money laundering, terrorist financing, or other illegal activities, and report any concerns to the supervisor immediately. - Record any complaints and report them to supervisors immediately. Assist in handling complaints in a timely manner. - Follow the team’s assigned shift schedule. - Address any issues or concerns by liaising with the supervisor. Knowledge and Qualifications - Participate in training sessions related to financial knowledge, operations, compliance, laws, and regulations, and successfully pass any required tests. - Fulfil the qualification requirements for the operations position as specified by relevant regulations. Internal Policies and Standards - Adhere to the company’s internal policies, operational procedures, and regulatory requirements. - Maintain confidentiality by not disclosing, sharing, or using the company’s confidential information without proper authorization. Working Hours: (GMT +8) 8 am – 6 pm or 6 pm – 4 am (2 days off per week) Working Location: Johor, Malaysia