*Job position: Assistant Service Manager* Location: Ubi Salary range: $ 3.8k – $4.8k Working hours: Mon – Fri , 8am to 5.30pm Job Description: * Lead and support the service team through guidance, coaching, and performance monitoring * Manage daily service operations including scheduling, dispatching, and job coordination * Ensure timely resolution of service calls and efficient workload allocation * Conduct client follow-ups to ensure service satisfaction and identify improvement opportunities * Maintain strong client relationships and handle inquiries and feedback professionally * Coordinate with internal departments to optimize resources and service delivery * Monitor service KPIs and conduct regular performance reviews with team members * Maintain service records including reports, schedules, and inventory tracking * Ensure compliance with safety regulations, company policies, and industry standards * Perform ad hoc duties as assigned Requirements: * Minimum 2 years of experience in ACMV company * Prior supervisory or team lead experience is preferred * Strong understanding of service operations, maintenance workflows, and troubleshooting coordination * Experience in scheduling, dispatching, and managing service teams * Good customer service and client relationship management skills * Familiar with safety and compliance standards in service/M&E industry