*Job position: Customer Service Officer* Location:Ubi Salary range: $ 2.5k – $3.5k Working hours: Mon – Fri , 8am to 5.30pm Job Description: * Coordinate and optimize daily technician schedules for efficient job allocation and service delivery * Act as the main point of contact for Management Agents (MA) via phone, email, and messaging platforms * Prepare quotations for repair and replacement works and follow up for job confirmation * Prepare and submit safety documentation including Risk Assessments (RA), Safe Work Procedures (SWP), and Method Statements (MOS) * Maintain accurate records of job status, contractor updates, and project milestones for reporting purposes * Arrange site access, work permits, and coordinate with suppliers on parts availability * Provide timely updates on job progress and handle service-related feedback or issues * Perform other duties as assigned Requirements: * 2–3 years of experience in ACMV service coordination or related customer service roles * Familiar with ACMV maintenance, servicing, and repair workflows * Experience in scheduling technicians and coordinating service operations * Ability to prepare quotations and follow up on job confirmations * Basic understanding of RA, SWP, and MOS documentation * Strong communication and coordination skills with clients, MAs, and suppliers