Responsibilities: - Oversee daily operation, troubleshooting, and issue resolution for all office technology equipment, including desktops, laptops, Microsoft Windows systems, printers, and related devices to ensure stable office system operations. - Proactively identify technical issues, independently drive cross-team issue resolution, and provide efficient technical support and collaboration to internal employees using fluent Mandarin and English communication. - Maintain core IT infrastructure such as Microsoft Windows 11, Active Directory, DNS, and DHCP. - Provide technical support for trading room environments and trading applications, such as Bloomberg (relevant experience is a strong advantage). Requirements: - Minimum 3 years of experience supporting office technologies (e.g., desktops, laptops, Microsoft Windows, printers, phones, etc.). - Ability to self-motivate, identify issues, and drive resolutions involving multiple teams. - Excellent communication and collaboration skills, preferably proficient in both Mandarin and English. - Strong troubleshooting skills with logical, structured problem-solving ability. - Knowledge of the following technologies: - Microsoft Windows 11 - Microsoft Active Directory - DNS, DHCP (SCCM is an advantage) - MS Office Suites - Basic understanding of network concepts (routing, VLANs, firewalls, etc.) is an advantage. - Experience with networking, trading room environments, and trading applications (e.g., Bloomberg) is an advantage.