We are seeking a Trading Support Analyst to deliver first and second-line support for real-time trading platforms and market data systems. This role is ideal for a candidate who thrives in a high-pressure trading environment, enjoys troubleshooting complex issues, and can communicate effectively across both technical and business teams. Key Responsibilities: - Provide 1st and 2nd line support for front-office trading platforms used by internal stakeholders and external clients. - Troubleshoot front-end trading issues and assist with client onboarding processes. - Support exchange reporting functions and assist in regulatory and compliance audits. - Administer user and account setups, including position limits and risk approvals. - Monitor and manage system outages, ensuring timely execution of client trades. - Act as a liaison between technology teams and business units to communicate system updates and changes effectively. - Evaluate manual processes (e.g., reporting) and propose automation solutions. - Perform manual trade bookings when required. - Ensure adherence to regulatory standards under the SFC and internal risk control frameworks. Shift Coverage: - Standard coverage between 6:30 AM – 9:00 PM (8.5-hour shifts, Monday–Friday). - Occasional evening, weekend, and holiday support may be required. Required Skills & Experience: - Minimum 2 years’ experience supporting front-end trading platforms (e.g., Fidessa, TT, Stellar, CQG, WebICE, CME Direct). - Exposure to global exchanges such as ICE, CME, and Eurex. - At least 1 year of experience with exchange connectivity in derivatives, commodities, cash, or equities. - Strong skills in SQL/database queries and Excel, particularly for reporting and compliance purposes. - Minimum 6 months hands-on experience with the FIX messaging protocol. - Proven experience in client onboarding for FIX and proprietary API connections. - Solid understanding of regulated trading environments, including risk and compliance best practices. - Proactive, adaptable, and capable of thriving in a dynamic electronic trading environment.