Customer Service Officer (Call Center/Contact Center) Duration: 12 Months Location: Changi Business Park Key Responsibilities: - Provide personalized service over the telephone to customers regarding banking products, accounts, and service enquiries in an effective and efficient manner. - Handle customer enquiries via email and live chat platforms. - Understand customers' needs and offer appropriate or customized solutions. - Identify cross-sell opportunities, such as promoting banking platforms, during customer interactions. - Gather customer feedback and promptly communicate issues and suggestions for improvement to the Team Lead. Requirements: - Passionate and customer-focused individuals are encouraged to apply. - Preferably possess prior customer service experience, especially in a call centre environment. - Demonstrate strong communication skills and the ability to work effectively in a pressurized and highly driven environment. - Minimum educational requirement is a Diploma; fresh graduates are welcome. - Willingness to work rotating shift hours, including weekends and public holidays. Additional Job Duties: - Consistently meet Customer Centre targets (KPIs) without compromising the quality of service delivery. - Ensure accuracy and compliance in handling all customer requests. - Successfully cross-sell the bank’s products and services. - Migrate customers to the bank’s digital platform by understanding and addressing their wants and needs. - Adhere to professional standards of behavior and conduct when dealing with customers and colleagues. - Demonstrate flexibility in work deployment as required by business needs. - Support and protect the bank’s brand by fostering positive discussions in the social media community and ensuring message consistency across various online platforms. - Assist Operations in managing and resolving customer follow-up and transactional request fulfillment (Fulfillment Team), ensuring message consistency across online platforms. Interested candidates are invited to submit their updated CV in Word format to Jasmin@Tangspac.com. Thank you.