About the Company Our client is an established provider of engineering and manufacturing solutions, specializing in contract design, customized OEM production, and technical support for complex electro-mechanical assemblies and other advanced equipment. With a global operational presence across North America and Asia, our client delivers end-to-end capabilities spanning product design, development, and manufacturing, supporting customers in addressing the evolving demands of custom-built production. About the Role This role sits at the intersection of customer management, production planning, and operations coordination. You will be responsible for managing customer programs end-to-end, ensuring smooth execution from order intake to production and delivery. Key Responsibilities - Act as the primary point of contact for assigned customer accounts on all manufacturing operational matters - Manage and coordinate customer orders, forecasts, and delivery schedules - Translate customer requirements into internal production and material plans - Work closely with cross-functional teams (production, planning, procurement, engineering, logistics) to ensure on-time delivery - Monitor program status, identify risks, and proactively resolve issues - Provide regular updates and reports to customers on order progress and delivery timelines - Support change management processes (e.g. engineering changes, order revisions) - Ensure accuracy in documentation, system updates, and reporting Requirements - Diploma or Degree in Engineering, Supply Chain, Operations, or related field - At least 3 years (or 5 years for senior role) of experience in manufacturing, operations, supply chain, or order management - Proven experience managing complex, highmix or highvolume manufacturing program.   - Familiarity with manufacturing processes, supply chain logistics, and quality systems like FA (First Article) , PPAP (Production Part Approval Process), RMA (Return Merchandise Authorization), ECN (Engineering Change Notice) - Strong coordination and stakeholder management skills - Able to manage multiple priorities in a fast-paced environment - Good communication and problem-solving skills